You can power and pair the MIDIS 2.0 by holding the yellow button for three seconds. The MIDIS 2.0 will light up (the LEDs) and you are able to pair your MIDIS 2.0 with your laptop, PC, mobile phone or tablet by searching for the MIDIS 2.0 device in your Bluetooth Settings Section on your operating system. For a more detailed description you can take a look at our tutorial videos to find out how to set up the MIDIS 2.0 for the first time. 

Yes, the MIDIS 2.0 are totally customizable. With the utility software you can choose the responsiveness of the MIDIS and a lot more.

The MIDIS 2.0 use midi CC notes to transfer data. Human interaction with the MIDIS 2.0 is translated to this language so you can use your favorite DAW and VST instruments. 

The USB cable might not be plugged in far enough. Make sure that the yellow edge of the cable is in contact with the white MIDI 2.0 casing. Be sure to double check if the USB cable is plugged into a working USB power adapter or PC/laptop. The cool thing, you can still use your MIDIS 2.0 whilst charging! With the USB cable plugged into your PC or laptop you will be able to charge them and use them with your favorite DAW and VST instruments. 

You can put your MIDIS 2.0 in pairing mode (Bluetooth) by holding the yellow button for three seconds. This way the MIDIS 2.0 will be findable for your Bluetooth device. By selecting the MIDIS 2.0 it will automatically pair with your device and ready to use. 

You can reset your device by disassembling the backplate of your device. At the bottom of the PCB you can find a steel button. Press this once and you can reset your device. For more information check the help page.

You can find user guides at the download section of our website. 

Shipment depends on your location.
We always ship with PostNL or DPD and will be send with a track & trace code. For more information check PostNL.

All packages are shipped from our headquarters located in Eindhoven, The Netherlands.  

Shipping costs depend on your region and will be automatically calculated in the shopping cart.

All our shipments are insured. If you notice that the box is (severly) damaged, do not accept the parcel. If you only find the contents to be damaged after opening, be sure to take pictures and send us a message right away. We will make sure that you will receive a new package (without any damages) as soon as possible.

All our transactions are done with Mollie payments, a widely used Amsterdam-based financial tech company. Through rigorous security checks, safe data storage, employee screenings and compliance with every available regulation, Mollie can ensure the safety, stability and reliability of their payment platform.

We accept payments through; credit card (VISA/MasterCard/AMEX), iDeal, PayPal, and, Bancontact/Mr Cash.

You can request a formal invoice with tax information by sending us an email at: midis@owow.io. All orders receive a receipt and shipment information upon payment of the order.

We offer a 14 day money back guarantee for all items purchased directly on midis.io. Be sure to handle the product with care, as the item has to be in an “as good as new” condition for you to receive a full refund. If you wish to return a product, please contact our helpdesk; midis@owow.io. 

Contact our helpdesk within 14 days of receiving your package to request a full refund. For more details on the specifics, please check Chapter 7: Right of Withdrawal in our terms and conditions: https://midis.io/terms-conditions/ 

For warranty and repair you can contact our helpdesk; midis@owow.io. We also have a contact form on our website which you can fill in. 

The MIDIS 2.0 come with a 1 year limited warranty for the original owner, starting from the date of purchase. OWOW  warrants that products sold through the website owow.io are free from manufacturing defects in material and workmanship when delivered to you.The warranty does not cover damage caused by the purchaser. See Chapter 8: Warranty in our terms and conditions: https://midis.io/terms-conditions/

We do not offer separate replacement parts for purchase as we do not recommend to service the unit yourself. 

This depends on the issue with your device. If the problem is fixable we will try to fix your device with new parts (a new battery or PCB for example), if it is not fixable you will receive a new one. 

OWOW will process personal details of the Consumer in accordance with the privacy statement published on the OWOW Website: https://midis.io/privacy/